Beam CRM
Self Service Portal
With Beam CRM, you can provide your customers with the information they need to resolve issues on their own. By doing this, you not only improve the customer experience but also reduce the workload of your support team.
Knowledge base software
Documentation of services
The knowledgebase includes a variety of resources, such as articles, videos, and FAQs, that customers can access to find answers to common questions
Unlimited articles (Internal & Public)
BeamCRM is a simple solution that allows you to create unlimited knowledge base articles for different brands and products. You can use this to create a knowledge base for your business, or even create one for each customer—no matter how big or small your business is.
Linking Knowledge Base and Ticketing
Businesses can link their knowledgebase articles to tickets, providing customers with relevant information and reducing the number of support tickets.
Article performance
By understanding how customers are using the knowledgebase, businesses can make data-driven decisions about how to improve their support processes and provide a better customer experience.
Relevant Article Grouping
By grouping articles into categories, businesses can ensure that customers are only presented with relevant information, reducing the amount of time they spend searching for the right article.
Measure the performance of your articles by tracking metrics such as:
BeamCRM's knowledgebase feature allows businesses to organize their articles in a logical and easy-to-navigate manner, making it simpler for customers to find the information they need. This feature includes the ability to create custom categories that align with the specific needs of the business and its customers. By organizing articles into categories, customers are only presented with relevant information, reducing the amount of time they spend searching for the right article.
Making it easier for customers to find the information they need.
Beam Commerce is a platform that enables businesses to manage multiple shipments in a single order.
With Beam Commerce, you can break down your orders into multiple shipments, giving you greater flexibility and control over the shipping process. This allows you to easily manage and track multiple shipping addresses, ensuring that the correct products are sent to the correct location. Additionally, our platform allows you to assign different warehouses for each shipment and create shipping labels, ensuring that customers receive their orders on time and in perfect condition. With this feature, businesses can optimize their shipping operations, improve customer satisfaction and increase revenue growth.