Beam CRM
Ticketing Management
Beam CRM's ticketing feature is designed to help businesses manage customer support tickets efficiently and effectively.
Salient features
Auto Close Ticket
Dashboard offers the ability to create custom reports and set-up alerts to stay on top of important trends and metrics. With our platform, businesses can easily monitor and optimize their e-commerce operations to achieve their goals.
Customizable Ticket Forms
Beam Commerce's platform offers a comprehensive solution for managing your product shipments and warehouse assignments. Our shipment management system allows you to easily assign products to different warehouses for dispatch and create shipping labels.
Linking Knowledge Base and Ticketing
Our platform allows you to track customer interactions across multiple channels, such as email, phone, and social media, providing a complete view of customer engagement. With this feature, businesses can improve their customer service, increase revenue growth and gain insights into customer behavior and preferences.
Predefined Replies
Our platform allows businesses to easily create and manage multiple stores and sales channels from one central location.
Priority and Status
Businesses can set priority levels and statuses for tickets, ensuring that urgent tickets are handled quickly and resolved in a timely manner.
Private Staff Note
Our platform allows businesses to easily create and manage multiple stores and sales channels from one central location.
Statuses, Priority, Email Piping, and Department wise Ticket
Beam CRM is a ticketing solution that helps businesses manage their customer support in real-time, with detailed information like statuses, priority, and department wise tickets.
With Beam CRM, you can create tickets automatically when an email is received. This way you can ensure that no customer complaint or query goes unanswered and your team stays organized with the right information at their fingertips.
Statuses, Priority, Email Piping, and Department wise Ticket
Dashboard offers the ability to create custom reports and set-up alerts to stay on top of important trends and metrics. With our platform, businesses can easily monitor and optimize their e-commerce operations to achieve their goals.
Enterprise Grade Solutions
BeamCRM is a Enterprise-grade solution that's fast to launch and scale. It simplifies customer support by giving you a single place to store all your data, manage your customers, and keep track of their interactions with your brand. The platform has been built from the ground up to be easy to use, so it can be adopted by companies of all sizes.
BeamCRM helps you manage your customers from the moment they subscribe, through every touch point of their journey with your company, until they become repeat buyers.
Team Collaboration Hybrid or from the office Desk
BeamCRM is a private messaging app that gives you the ability to communicate with your team members, as well as manage clients, projects and tasks from one convenient place.
With BeamCRM, you can:
- - Send messages or files to clients or team members
- - Create new Task(s) and assign them to team members
- - Track your time with BeamCRM's time tracking feature
